Complaints
If something isn’t right
Advice is provided under the licence of AVALONFS Pty Ltd, so complaints are handled by AVALONFS. Here’s what happens and how long it takes.
Contact the Compliance Officer at AVALONFS
Get in touch using the details below. Your complaint will be acknowledged within 24 hours, or one business day.
You’ll receive a written response within 30 days
A response letter will be prepared and issued to you setting out the complaint, your rights, any proposed solutions, and the further avenues available to you if you don’t accept the resolution proposed.
If you’re not satisfied, you can go to AFCA
The Australian Financial Complaints Authority provides external complaint resolution at no cost to consumers. AVALONFS is a member, and you can lodge a complaint with AFCA directly at afca.org.au.
AVALONFS Pty Ltd
1800 681 438admin@avalonfs.com.au
Suite 12, Blaxland House, 5–7 Ross Street, Parramatta NSW 2150
Other options
The Australian Securities and Investments Commission (ASIC) has a free-call Infoline on 1300 300 630, which you can use to find out about any further rights you may have.
Compensation arrangements
AVALONFS and its advisers hold professional indemnity insurance covering both AVALONFS and its advisers, including advisers who are no longer authorised by AVALONFS but were at the time the advice was given. These arrangements meet the requirements of the Corporations Act.